Exchange and Return Policy
This site is a showcase: it does not sell directly and shows no prices. Purchases are made from the official AL-HARAMEEN store or from authorized distributors, and exchanges and returns are handled by them. What follows is what AL-HARAMEEN guarantees for its products, and what it asks of its distributors.
The international warranty
Every AL-HARAMEEN product — wrist watches, mosque clocks, wall and table azan clocks, athkar devices and the masbaha — is warranted for two years from the date of purchase against manufacturing defects. The warranty is honoured by authorized distributors in your country; after that period repairs are chargeable.
What the warranty covers
Manufacturing defects in the movement, the circuit board, the display or the speaker, and any fault that appears in normal use with no external cause.
What the warranty does not cover
Breakage, scratches and impact damage; water ingress beyond the resistance rating stated in the model's own specification; consumable batteries; any opening or repair by an unauthorized party; and counterfeit products or products bought from an unauthorized source.
Exchange and return
We ask our authorized distributors to accept an exchange or return within 14 days of purchase, provided the product is in its original condition with its complete packaging, accessories and warranty card, unused and free of any sign of use. The seller's own published terms are what applies at that seller, so check them when you buy.
How to make a warranty claim
Take the product, its packaging, the international warranty card and proof of purchase to whoever sold it to you. If you bought from the official store, contact it directly. If you cannot reach a distributor in your country, write to us at sales@al-harameen.com and we will point you to the nearest authorized one.
Counterfeit products
The warranty applies only to genuine products. Check the HA- model number on the product and its box, check that the international warranty card is inside the box, and buy only from the parties listed on the authorized distributors page. We accept no responsibility for a counterfeit product, and it will not be accepted for repair even for a fee.
Parts and service after the warranty
Repair remains available for a fee from authorized distributors after the warranty ends, subject to parts availability for the model. Write to us if you want to know whether parts for your model are still available.
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